Movero Technology, Inc. is the first full managed wireless services company providing an innovative product suite for the acquisition, deployment and ongoing management of corporate and government cellular voice and data access. Movero helps to improve customer productivity and provide solutions for companies experiencing rapid growth in mobile technology. Feel free to check us out at www.moverotech.com
Responsibilities:
• High level of proficiency with technology and familiarity with application end user device support and wireless theory.
• Provide problem identification and determination of resolutions.
• Handle the majority of daily duties in a timely and efficient manner.
• Includes initiating and tracking "support tickets".
• Assist with all Logistics tickets and assist in the research and resolution of any problems that occur. Identify, investigate, and resolve problems.
• Assist all departments with proprietary client and web installation, application and end user issues
• Respond promptly to end-user inquiries, notification of problems and requests for ticket resolutions
• Update trouble/request ticket system, logging all transactions and properly categorizing issues and following up appropriately
• Compile and submit written cases of issues and resolution for inclusion in our internal knowledge base
• Develop expertise with Wireless Generation's products and supporting expertise in networking
• Compose correspondence when needed to resolve complex customer issues,
• Ability to perform courier duties (drop off and pickup of devices at carrier locations)
A minimum requirement for this position is having experience within a wireless carrier environment dealing with network and/or hardware issues. Specialists are required to perform to a designated level of quality, focusing on customer satisfaction and service level metrics, as well as the ability to represent oneself in a professional and courteous manner at all times. Since we are a fast paced department you will need the ability to work in a fast-paced, change oriented environment, have excellent listening skills, Customer and People-oriented with ability to function in a team environment and have the ability to make quick decisions by using sound judgment. Plus you will need to be proficient in Troubleshooting/Triage steps and excellent oral and written communication skills.
Requirements
• Extensive knowledge of Wireless Devices and Wireless industry.
• Experience with Inventory tracking and auditing.
• Experience in wireless device troubleshooting.
• Knowledge of wireless carrier exchange protocols.
• Experience with Microsoft Office productivity tools.
• Valid Drivers License
I am very interested in hearing more about you. Please make me aware of the following:
1. Salary history from last two positions
2. Reason for leaving from last two positions
3. Desired salary range
4. When would you be available to start?
5. When would you be available to interview?
***Only those who submit answers to these questions and an updated resume will be considered for this position.***
$8-$12/hr
It is NOT ok to contact this poster with commercial interests.
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